Testifying: Consumer Protection in the Used and Subprime Car Market

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Testifying on March 5, 2009 at the "Consumer Protection in the Used and Subprime Car Market" Hearing held by the Consumer Protection Subcommittee of the House Energy and Commerce Committee.

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Testifying: Consumer Protection in the Used and Subprime Car Market

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A statutorily imposed duty cannot be delegated to a third party

Does an F&I menu have to be signed by the customer?

FTC Road Ahead: Selling and Financing Motor Vehicles Roundtable

How to properly document promises to a consumer at the time of sale?

FTC Road Ahead: Selling and Financing Motor Vehicles Roundtable

The role of social media in the auto industry and ways dealers today are transitioning to use it to

Does an F&I menu have to be signed by the customer?

Tips for making compliant advertising disclosures on dealer websites

Retail and wholesale market convergence in the auto industry

Is menu selling F&I products a good idea?

Challenges in dealing with today’s more informed Internet customer

To what extent is a dealership liable for advertisements developed by a third party?

A statutorily imposed duty cannot be delegated to a third party

Disclosure of material limitations and exclusions in advertisements

The Internet brings you a more informed customer

Can we use the same FTC window sticker used in all states?

The difference between an eCommerce business and dealers advertising and marketing vehicles for retail sale on the Internet

What do lenders look for when deciding to do business with a dealer?

Is a vehicle listing on the Internet the same as an advertisement?