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Keith's Presentations

During Keith’s 35 years in the automotive industry he has spoken at conventions and meetings for over 50 international, national and state motor vehicle industry related trade associations and regulatory agencies. Below are a few segments of Keith’s presentations and training seminars on a wide variety of topics affecting dealers, consumers, the car buying and F&I processes, compliance, technology and at the automotive industry as a whole.

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How to properly document promises to a consumer at the time of sale?

Dealers often owe something to the customer that has not been delivered at the time of sale, learn how to make sure this is properly documented.

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Featured

FTC Road Ahead: Selling and Financing Motor Vehicles Roundtable

1882 Views

Does an F&I menu have to be signed by the customer?

1795 Views

A statutorily imposed duty cannot be delegated to a third party

1677 Views

Testifying: Consumer Protection in the Used and Subprime Car Market

1717 Views
Uncategorized

To what extent is a dealership liable for advertisements developed by a third party?

1683 Views

The role of social media in the auto industry and ways dealers today are transitioning to use it to

1837 Views

How to properly document promises to a consumer at the time of sale?

1951 Views

Challenges in dealing with today’s more informed Internet customer

1702 Views

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