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Compliance

22 Posts by most voted

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You have noted in the past that using a Delivery Confirmation can help in building a defense to consumer claims. What is the purpose of such a form, and what type of information should it include?
Compliance dealership paperwork F&I we-owe delivery confirmation UDAP Statutes Bona fide error defense By
Keith Whann
• 10/30/16, 12:51 PM • 1,097 Views • 1 Answer
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I have been hearing a lot about dealers having success selling “GAP” Products lately. I am new to the finance side of the business, exactly what are they and are they considered an insurance product?
Compliance F&I GAP F&I prodcuts insurance By
Keith Whann
• 10/30/16, 12:51 PM • 1,783 Views • 1 Answer
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We include a no-charge 3-day or 500-mile money back guarantee on every vehicle we sell. How do we incorporate this into our paperwork? We would like to avoid adding another form to the transaction if we can.
Compliance dealership paperwork F&I warranty FTC Sticker guarantee By
Keith Whann
• 10/30/16, 12:51 PM • 1,115 Views • 1 Answer
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We sell all of our vehicles AS-IS. Do we have to use a separate form to list any problems with the vehicle?
Compliance dealership paperwork F&I warranty FTC Sticker By
Keith Whann
• 10/30/16, 12:51 PM • 1,037 Views • 1 Answer
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I am offering a 3 month/3,000 mile limited warranty on my vehicles. Can I just give my customers a copy of the FTC Window Sticker as their warranty document?
Compliance dealership paperwork F&I warranty FTC Sticker By
Keith Whann
• 10/30/16, 12:51 PM • 1,056 Views • 1 Answer
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I see other dealers that run ads saying everyone has approved credit, but obviously when a customer geta to the dealership there is often a catch. Are there specific things that an ad like that has to say to be right?
Compliance advertising State UDAP Statutes Regulation Z Regulation M By
Keith Whann
• 10/30/16, 12:51 PM • 1,012 Views • 1 Answer
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I am considering running some “payment” and “financing for all” advertisements at my dealership, do any special laws apply?
Compliance advertising State UDAP Statutes Regulation Z Regulation M By
Keith Whann
• 10/30/16, 12:51 PM • 1,135 Views • 1 Answer
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I am an Ohio dealer. I have been told that I cannot simply integrate a notice regarding the use of a payment device into my retail installment contract. What is the difference?
Compliance dealership paperwork F&I State UDAP Statutes Retail Installment Contract By
Keith Whann
• 10/30/16, 12:51 PM • 1,804 Views • 1 Answer
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We are seeing an increase in the number of customers who do not speak English as their primary language. Which laws address a dealership’s obligation to ensure that a consumer understands the transaction?
Compliance dealership paperwork State UDAP Statutes By
Keith Whann
• 10/30/16, 12:51 PM • 888 Views • 1 Answer
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If we give a Credit Memo or We Owe to a customer, do we have to make reference to it in the Purchase Agreement?
Compliance dealership paperwork F&I we-owe delivery confirmation By
Keith Whann
• 10/30/16, 12:51 PM • 1,095 Views • 1 Answer
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Compliance Q&A

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